Returns & Refunds Policy

Last updated: September 26, 2026

All sales are final

Because trading card values change quickly and cards can be damaged or swapped after they leave us, all sales are final. We do not accept returns for change of mind, price changes, or an item no longer being wanted.

When we will make it right

You are entitled to a refund or replacement if:

• you received the wrong item;
• the item is significantly not as described, including a condition clearly worse than the condition we listed; or
• the item arrived damaged in shipping.

How to request help

Email support@tcgctshop.com within 7 days of delivery with your order details and clear photos of the item and the packaging. Please keep the item in its original holder. Items must be returned in the same condition and holder they arrived in; we may decline a claim if the item has been altered, removed from a graded case, or does not match the item we sent.

Refunds

Once an eligible return is received and inspected, or once we approve a claim that does not require a return, we issue a refund to your original payment method, including original shipping costs, within 5 business days. We cover return shipping for eligible claims. Your bank or card issuer may take additional time to post the refund.

Canceled orders

If we cannot fulfill an order, for example because an item sold elsewhere or was listed in error, we will notify you and issue a full refund promptly.